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Shipping & Return Policy

All hair care products manufactured by Nisim International are covered by a full money back guarantee. There is no time limit on our guarantee, but we do limit the number of bottles you can receive a refund for (see chart below).

If you are not satisfied with any of the products we manufacture for any reason contact us for a full refund including your original shipping charges.

Please note this guarantee is applicable to your purchase of any hair product directly manufactured by Nisim International. It does not cover items like epilators and shavers made by a third party. These items are covered by the manufactures warranty.

Personal items that have been used can not be returned under any condition unless they have a mechanical defect. Please also note that if you purchase our products elsewhere you should find out what the vendors guarantee is.

We will not accept products back that were bought at another location.

Please contact customer support at 1-800-656-4746 or +1-905-532-0773 to arrange your return.

No weekend deliveries. Placed orders are shipped the following business day.

UPS cannot deliver to PO boxes. If you would like to ship to a PO box please select $5 ground shipping USPS or free shipping if your order is over $75.00

Product Guarantee

(Bottle limits vary depending on the product)


Guarantee Limit

NewHair Biofactors Shampoo

1 (8oz) bottle or 1 (33oz) bottle

NewHair Biofactors Conditioner

1 (8oz) bottle

Hair and Scalp Extract

4 (8oz) bottles

FAST Shampoo

2 (12oz) bottles or 1 (33oz) bottle

FAST Conditioner

2 (12oz) bottles or 1 (33oz) bottle

Hair Conditioning Masque

1 (6.8oz) bottle

Kalo Post Epilating Lotion

1 (2oz) bottle

Kalo Post Epilating Spray

1 (4oz) bottle

Kalo Ingrown Hair Treatment

1 (4oz) bottle

Kerte Styling Spray

1 (5oz) bottle

Kerte Styling Gel

1 (6oz) bottle

Clinical Strength Body Wash

1 (8oz) bottle

Clinical Strength Body Lotion

1 (8oz) bottle

Dermylex Supplements

1 bottle (60 tablets)

$5 Flat Rate Shipping - USA *

A $5 flat rate shipping option is available for orders sent within the United States. Contiguous states only. Orders will be sent by USPS expedited shipping.

All orders are shipped out from Coralville, Iowa. Actual shipping time will vary from 1 to 7 days depending on your location.

Free Shipping on Orders Over $75*

Nisim International offers free shipping on all orders equal to or greater than $75 delivered to contiguous states in the US.

Once you select one or more items that total $75 before taxes, you will notice the first shipping option available will read Free Shipping 2 - 5 Days Ground. Leave this option selected when checking out to receive free shipping.

All orders are shipped out from Coralville, Iowa. Actual shipping time will vary from 1 to 7 days depending on your location.

Any order from Canada can be placed on www.nisiminc.ca, if you have already placed your order here we will simply transfer the order to our warehouse in Canada and shipping may take more than 7 days.

*calculated before taxes and after all other discounts have been applied.